It’s really hard on a team when a “team member” does not do their “part” and others are left to rescue, fix and save with no time to address the behavior of the slacker. Why doesn’t the manager get with it and get after the under performers? Believe it or not the manager is often unaware of how much rescue, fixing and saving is going on. The manager can’t hear the discontent over the loud and steady drumbeat of GET IT DONE AND MOVE ON, GET IT DONE AND MOVE ON.
If you find yourself completely frustrated by needing to rescue, fix and save to get work done and in by the deadlines you face, the real problem is that your team isn’t a team. Here are two solutions:
The number one benefit of addressing the amount of “rescue, fix, and save” that goes on in the work place is creating time to do the job you are there to do.
Not holding underperformers accountable punishes the best performers as they often get the work of the underperformer. And, pretty soon, the best performers leave if there are options. The organization is then left with everyone who needs to be managed. It’s a gigantic retention issue when “rescue, fix, save” is not addressed.
If you are a manager and you are the one doing all the rescue, fix and save it’s time to brush up on your “holding employees accountable” skill. Use the Human Resource process that is in place for just such a purpose each time, every time, or call a big time out and learn about team accountability and how to put it in place in a way that really bonds the team. Real teams are groups of people that hold each other accountable and create little or no need for a “manager”. This will challenge managers to become true team leaders. At the end of the day the energy exerted to rescue, fix and save can be channeled to top team performance instead of the head banging frustration that leaves many wanting to yell “Can you please just do your job??!!” You have a role in creating the work culture you want. Take a step and stop contributing to what you don’t want. Personal accountability is yours to do with what you will. Use it or lose it.